Refund & Return Policy

We want you to have a satisfying shopping experience. Here’s our policy on refunds and returns:

Product of the Day (POD) Orders: For our “Print on demand” (POD) items, we do not accept returns.

Catalogue Purchases: Returns are only accepted for items purchased from our catalog. To be eligible for a return, you must request it within 5 days of receiving the product.

Return Conditions: The buyer is responsible for the shipping costs associated with the return. A 30% restocking fee will apply to the returned item.

Refund Process:  Once we receive your returned item and inspect it, we will notify you regarding the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow time for the refund to process; it may take a few business days to appear in your account.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will assess the issue and provide instructions for the return or replacement.

Contact Us:  If you have any questions about our refund and return policy, please feel free to reach out to our customer support team.

Please note that we reserve the right to make exceptions to this policy on a case-by-case basis. Your satisfaction is important to us, and we will do our best to address any concerns you may have.

Open chat
Scan the code
Welcome to Catchy Hoard!
How can we help you?